1. Service provider
MesajHub.ro is operated by JCA WEB DESIGN S.R.L., CUI 46521660, J40/14146/2022, registered office at Str. Baba Novac nr. 8A, bl. C, et. 3, ap. 321, București, România. Contact: contact@mesajhub.ro.
2. What MesajHub is
MesajHub is a multi-brand SaaS platform for managing communications between organisations and their customers. The WhatsApp module enables clients to connect their own WhatsApp Business account, manage contacts, use approved templates, run campaigns and automations, handle conversations and view analytics. SMS and email are planned as separate services and become contractual only after their explicit launch in the platform.
3. Account and eligibility
- Users must provide accurate, current information and keep account credentials confidential.
- A person creating or connecting a business account represents that they have authority to act for that organisation.
- MesajHub is primarily intended for professionals and organisations. If a user legally qualifies as a consumer, mandatory consumer rights remain applicable.
4. Subscriptions, trials and third-party charges
The plan, contact limit, included brands, billing period and price are those shown on the pricing page or in the account at the time of subscription. A public trial, when available, is provided under the conditions displayed for the Start plan.
Meta / WhatsApp charges are not included in the MesajHub subscription. Message/conversation charges and any fees charged by other communications providers may be billed separately under the relevant provider’s pricing and policies.
5. Payment, renewal and cancellation
Available payment methods, due date and recurring nature of a subscription, where applicable, are displayed before order confirmation. Clients may request that future renewal be stopped through their account or by contacting us. Cancellation does not normally affect a period already paid for, except where required by law or where MesajHub expressly offers a refund.
6. Client obligations for messaging
- The client is responsible for the lawfulness of contact lists and for having the required legal basis/consent for each channel.
- Spam, unlawfully purchased lists, fraudulent, misleading or illegal messages, and content infringing third-party rights are prohibited.
- Clients must honour unsubscribe/opt-out requests and comply with channel-provider rules, including WhatsApp Business and Meta policies.
7. Availability and third-party services
MesajHub depends on third-party services such as Meta/WhatsApp, hosting infrastructure and, where applicable, payment, SMS or email providers. We cannot guarantee uninterrupted operation of third-party services and may adapt integrations when providers change APIs, policies or terms.
8. Suspension and termination
We may limit or suspend access for non-payment, abuse, security risk, breach of law, these terms or integrated-provider policies. Where reasonable and lawful, we will notify the client and provide an opportunity to remedy the issue.
9. Data and privacy
Data processing is described in the Privacy Policy and, for data uploaded by clients to the platform, in the Data Processing Agreement (DPA). View privacy policy.
10. Liability
To the extent permitted by law, MesajHub is responsible for its own contractual obligations, but not for client message content, client contact lists, Meta/WhatsApp decisions or outages attributable solely to third-party providers. Nothing excludes liability that cannot legally be excluded.
11. Governing law and disputes
The contract is governed by Romanian law, without affecting mandatory consumer protections. Before court proceedings, we encourage amicable resolution by contacting us. Consumers may use ANPC alternative dispute resolution mechanisms where applicable.
12. Changes to these terms
We may update these terms for legal, product or integrated-provider changes. The current version and update date are published on this page; for material changes affecting an active subscription we will use a reasonable notification method.